| || 8502BR |
| || University Ombuds |
| || New |
| || University Ombuds |
| || 1 |
| || Lawrence |
| || 1.0 |
| || Regular |
| || Administrative |
| || U-Unclassified Professional Staff |
| || 8-5 M-F |
| || Administrative/Management-KUL |
| || The University Ombuds acts as a neutral facilitator or mediator when conflict arises among students, faculty, staff, and administrators of the University. The University Ombuds provides overall direction for the Ombuds Office and offers confidential, informal, impartial, and independent conflict management and consultation services. Consultation includes clarifying visitor’s concerns, offering information and resources regarding the university's policies and procedures, discussing options regarding informal, formal, and administrative processes for complaint resolution and to promote positive, fair, systemic-change. In addition, the University Ombuds provides appropriate conflict coaching, facilitation, and referral services. |
The Office of the Ombuds operates independently of the usual administrative authorities. In accordance with University Senate Rules and Regulations, 6.2.2, the University Ombuds has access to all administrative officials of the University and, in accordance with law, to all University records, including those of faculty members. The Ombuds does not have authority to take disciplinary action, reverse decisions, or circumvent existing University rules and procedures. He or she supplements but does not replace other means that may exist for redress of grievances. All proceedings in individual cases are to be held confidential by the Ombuds unless otherwise authorized by the complainant. For further information about the role of the Ombuds, see the "Standards of Practice" section of the International Ombudsman Association website: http://www.ombudsassociation.org/standards.html.
| || 60%|
- Provides impartial, confidential consultation services to members of the University community experiencing interpersonal and/or system-related conflicts.
- Directs and maintains the University Ombuds Office, including serving as the initial point of contact for university community members seeking assistance with dispute resolution.
- Formulates, manages, and oversees the overall goals, programs, budget, and direction of the office.
- Establishes and maintains effective working relationships at all levels of the University and collaborates with other offices and campus organizations to improve the campus climate.
- Conducts outreach to provide educational information to the University community about the role and principles of the Ombuds Office as well as supervises advertising and marketing of the Ombuds Office.
- Coordinates caseload and assigns cases to the Faculty Ombuds. Delegates projects to and supervises and evaluates the work of the graduate assistant and other Ombuds staff.
- Maintains and analyzes statistical data regarding services and contacts of the University Ombuds Office and submits an electronic annual report that is posted on the Ombuds Office website.
- Provides upward feedback that identifies and makes recommendations to address systemic issues that are causing or may cause conflicts and problems for members of the university community.
- Maintains high ethical standards and practices consistent with those of the University and the International Ombudsman Association.
- Actively participates in professional development and trainings.
| || |
- Bachelor's degree and 5 years related experience OR Master’s degree and 3 years of related experience.
- Minimum three years experience directly related to the duties and responsibilities of the position (for example: conflict coaching, mediation, organizational development, organizational change and/or policy development and implementation).
- Previous work experience that required excellent verbal and written communication skills, including the ability to communicate effectively in a culturally sensitive manner with individuals from diverse backgrounds, as evidenced by application materials.
| || |
- Experience as an organizational ombudsman in higher education.
- Certification as a Certified Organizational Ombudsman Practitioner (CO-OP).
- Completion of ombuds training programs and workshops.
- Previous work experience that required problem-solving skills, including the ability to gather information, analyze situations, and assist individuals in developing appropriate options.
- Previous work experience that required obtaining and maintaining the trust and confidence of constituents at all organizational levels.
- Previous work experience that required remaining impartial when meeting with individuals dealing with sensitive, complex, and confidential circumstances.
- A thorough understanding of the nature of conflict and methods for resolution, as demonstrated by relevant coursework, previous experience and letter of application.
| || In addition to the online application, all of the following documents must be received to be considered for this position:|
1. A cover letter addressing how required and preferred qualifications are met.
2. Resume or curriculum vitae.
3. Contact information for three professional references.
First consideration will be given to applications received by May 10, 2017, but applications will be accepted until the position is filled.
| || Glen Prescott|
| || Commensurate with experience |
| || 11-May-2017 |
| || 01-Jul-2017 |
| || The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Executive Director of the Office of Institutional Opportunity & Access, IOA@ku.edu, 1246 West Campus Road, Room 153A, Lawrence, KS 66045, 785-864-6414, 711 TTY 9for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses). |