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Senior Business Analyst, International Systems
Staff Full Time
The Senior Business Analyst, International Systems will act as the lead for the application support needs for A+E Networks’ International Divisions and will be based out of the UK office. This role will be responsible for understanding the local needs of the International offices and helping to bring best in class systems and processes to A+E Networks’ International ventures. This person should have experience working in matrixed environments and should have intimate experience working with Finance Systems as well as business intelligence and reporting not just from a functional perspective but technical as well. The ideal candidate will have spent time early in their career working hands on in application development and support with finance systems as well as reporting and analytics.
This position will be part of an International Technology Support Team that will be based out of the UK and will work closely with Business Stakeholders to identify, assess and optimize application needs and processes. This person will also play a key role in helping to support the business systems that are in use within the International divisions and working closely with the NY Based Corporate Technology Application Owners as well as Infrastructure Leads to determine if those systems can extend to International. This person will enjoy doing both application support and business analysis and be very hands on working in a small team. Understanding and working in a matrixed structure is critical to success in this role.
Responsible for 2nd and 3rd level support for production issues which includes problem identification, definition and implementation of short-term work around and coordination of long-term solution
Monitor and Follow tickets until resolution with vendors. Ensure all reported production issues are addressed according to published SLAs and sufficient information is provided in the ticketing system. Keep end users and business up to date with the status of the tickets.
Work closely with US-based Corporate Technology teams (where appropriate) in application support of current systems or extending existing systems to meeting International needs
Interact with software, hosting, and services vendors to design solutions and troubleshoot problems.
Ensure that repeat defects, break fixes are minimized & focus on analysis of issues and provide recommendation for avoiding common defects.
Support the enterprise change management process
Manage expectations and list of bugs and enhancements as well as proper management of these
Gathers business requirements through interviews, workshops and/or existing systems documentation or procedures.
Provides analysis of business requirements, processes and workflows with suggestions for improvement. Identifies areas where technology, development of new systems or enhancements to existing systems and/or integration solutions can lead to increased efficiency and productivity.
Understands the functions and processes provided by the current systems. Understand and accommodate the requirement constraints imposed by the current systems.
Provides detailed analysis resulting in clear, concise and unambiguous system requirements. Documents detailed use cases that cover all alternate and exception flows. Supplements use cases with real world scenarios.
Provides mock-ups of user interface. Leads design discussions and identifies design options.
Develops test schedules, reviews testing plans, tracks and documents the development and results of these plans.
Provides user documentation for the system. Creates curriculum and provide classes for user training.
Ensures requirements are understood, agreed to and signed off at the appropriate early stages in a project.
Investigate and recommend solution alternatives so that the business can make sound investment decisions.
Administrative, Management & Plannings:
Anticipate customer needs and consistently meets or exceeds expectations. Ensures that programs, initiatives & projects are delivered on time. Manages risks & plans proactive mitigation.
Manage vendors & consultants of current & potential partnerships for A+E
Detailed resource planning, allocation & forecasting. Ensure consistent processes for support & development including time tracking, task allocation, backup & succession planning, training
Foster open communication, transparency, highest level of integrity, trust & collaboration within & across the departments
Provide metrics that help to measure and improve costs of providing services and service quality.
6+ years of IT Business Analysis and application support out of which at least 3+ years are related to Media Systems, 2+ years of Project Management experience
Working with 1 or more of the following systems (SAP, Oracle Financials, JD Edwards, PeopleSoft, MediaGenix WON, IBMS, Sintec On-Air, etc)
Experience supporting finance and reporting systems
Experience with supporting 3rd party and custom systems
Understanding of development and SDLC
Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
Ability to work effectively with cross-functional business and technical teams
Excellent understanding of project management principles and experience in managing multiple deliverables simultaneously
Demonstrated business acumen and the ability to apply technology solutions to solve business problems
Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels. Able to establish positive working relationships internally and externally
Highest level of ownership, accountability & integrity
Be able to question, evaluate and make a decision on a technology platform
Ability to take an underserved area from a technological needs perspective and be able to engage stakeholders
Vendor management skills including negotiations, contract review, pricing and invoicing
Driven and prepared to take a hands-on and pro-active approach
Excellent interpersonal, communication, customer service, training, and relationship management skills
Understanding of Business Intelligence related Reporting Tools, Visualization, Analytics, Dashboards, KPIs, Scorecards, Modeling and Predictive Analysis through tools and technologies such as Microsoft Business Intelligence.
Knowledge of SQL, XML and XSLT is a plus
Experience supporting IT systems implementations in an International television broadcast media company
Undergraduate degree in a Technical field
Other Skills and Knowledge
At A+E Networks, we are passionate about programming that brings human stories to life, knowing that it is in life itself that those stories originate. We are committed to empowering our people, strengthening our partnerships and engaging audiences across the globe. We’re a global entertainment media company with six original brands: A&E®, HISTORY®, Lifetime®, H2®, FYI™ and LMN®. We reach 330 million people worldwide, can be found in eight out of 10 American homes and have 500 million digital users. The best part? We did it our way.
A+E Networks, LLC. is a joint venture of Disney-ABC Television Group and Hearst Corporation.
A+E Networks is proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans
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