Provides proactive account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in the Mid Market segment.
Develops and executes customer service strategy Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications Collaborates wtih Account Management team to achieve growth/renewal objectives; assists in preparation and delivery or renewal packages. Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas
3-5 years industry or customer service experience preferably with complex accounts.
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
Functional - Sales & Service/Account Management/1-3 Years
Functional - Sales & Service/Sales administration, support, reporting/1-3 Years
Functional - Customer Service/Customer Service - Plan Sponsor - Account installation/1-3 Years
Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years
Service/Improving Constituent-Focused Processes/FOUNDATION
Leadership/Collaborating for Results/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here
to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.