Time Warner Cable Careers - Frequently Asked Questions
What does it mean to connect with and join the TWC Talent Community?
The TWC talent community is the first place our recruiters go to look for talent so by joining, you are putting yourself front and center to be found for jobs at TWC. When you become a member of the Talent Community you have the ability to set up job agents. Once you setup a job search agent you will then be notified via email when job opportunities come available that meet your areas of interest. By joining our Talent Community, you have not officially applied for any particular position.

How do I apply for a position?
When you have found a position that matches your background and interests, click the Apply for Job button on the job description page. If you have not done so already, create a profile within our Talent Community. Then select the Apply for Job button on the following pages and log into our Talent Gateway to complete your application for submission.

Reset Password for Login
If you have forgotten your password and you know your email address that was used for initial login, please click the "Forgot Password" link to have your password emailed to you.

If you do not remember the email address used for your initial login or if it is not found using the "Forget Password" function, then a different one was used to create the initial profile. Kenexa recommends creating a new username with this email address and setting up a new profile using the TWC Talent Gateway. Once you've accessed the system your profiles will be combined due to the details within the profile itself.

How do I edit my Profile Data (such as phone, email, address, etc.)?
Once you've logged into the Careers with Time Warner webpage using your email address and password, click on "edit your profile". At this point you should see 3 tabs: contact information, work experience and education. Update the necessary information and click save.

Can I change my Profile Email Address?
The email address within your profile does not need to match what is used for your login. The profile email address is used for sending notifications and alerts as defined by you (job alerts, etc).

Where do I go for Assessment support?
Once you've logged in to the Careers with Time Warner webpage using your email address and password, click on "Assessments" to access pending assessments that are required for your submissions.

If you have questions or require support regarding an assessment, please visit the FAQ website of our Assessment Vendor, SHL, at http://service.shl.com/s2p-candidates/. Should you not locate an answer to your specific question, they also provide the option to submit a question directly to their support team at helpdeskUS@shl.com.

How many Resumes and Cover Letters can I have in my profile?
Our application system allows for five resumes and five cover letters to be stored. If your profile reached the maximum of five and you need to delete a resume or cover letter, navigate to the Resume Manager section to perform this action.

What if I don't have a soft/electronic copy of my resume/CV to upload?
If you do not have a resume to upload, select the option to "Enter my resume/CV by typing or copying it in." You will need to enter text, even if just your name, into the resume/CV field. Click Next to proceed.

If I have multiple resumes stored in my profile, how do I select the resume I want to attach for a particular job opening?
After signing into our Talent Gateway, there are multiple methods for choosing the resume you would like to use. If you have a resume/CV previously loaded in your profile, select the button "Use a resume/CV from my profile", then choose the appropriate resume/CV from the drop-down options. To add a new resume, select the button to either upload a resume/CV from your computer or you may enter a resume/CV by typing or copying it into the fields displayed.

What is a job agent and how do I set up one up?
A job agent is a tool you can use to let the system do the searching for you! When you set up a job agent you enter in certain criteria based on the types of jobs you would be interested in and the system will search for you and send you email notifications when jobs are posted that match your specified criteria. To set up a job agent, click on "Connect with our Talent Community" from our Careers homepage, then under the section labeled "job agents" you can add job agents by entering in keyword(s), location(s) and frequency.

How can I view jobs I applied for?
Navigate to the Resume Manager section to view job submissions.

After I submit my resume, what are the next steps?
Upon successful submission of your job application, you will receive a confirmation email with the requisition number and job title. Depending on the position applied for, you may be required to complete an assessment. Once your completed application is within our database, a member of our recruiting team will review your resume and application. If your background and skillset matches the requirements for the job, you will be contacted accordingly.

General Technical Support
If you are experiencing technical difficulty (supported browsers, documentation requirements, etc.) with your profile or job application, please click here.

Accessibility
Time Warner Cable is an Equal Opportunity Employer and is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to submit your resume for an open position, please email your request to : twc.accomm.request@twcable.com or call 1-866-623-3923. Only requests for an accommodation based on a physical or mental disability should be communicated through this central email address and phone number. General employment questions cannot be accepted or processed here. Thank you for your interest in Time Warner Cable.