Customer Service Commitments

Our company is known for its high-quality healthcare, compassionate people and innovative, state-of-the-art technology.  We're proud of our reputation for excellence, and we invite you to become part of this tradition.  Our accomplishments are dependent upon the dedication and expertise of all who work to support our mission to improve health every day.

We have an opportunity to enhance healing by creating an extraordinary healthcare experience.  As a prospective member of this team, I understand that I must be committed to the well-being of my customers, support a culture of safety focused on error and injury reduction, and create an extraordinary healthcare experience for all customers with whom I interact during my employment.  I will serve as a role model and align my behaviors to each commitment listed below:

Always keep you safe

Pay attention to detail

Communicate clearly

Have a questioning attitude

Hand off effectively

Never leave my wingman

Always treat you with dignity, respect, and compassion

Greet customers immediately with a smile

Introduce myself and explain my role

Protect the privacy of my customers

Listen to customer’s ideas and thoughts without interruption

Ask, “Is there anything else I can do, while I’m here?”

Always listen and respond to you

Make eye contact with my customers

Be sensitive to body language

Quickly attend to the needs of my customers

Take responsibility to acknowledge, address, and champion concerns

Thank my customers for sharing their concerns with me

Always keep you informed and involved

Welcome the questions of my customers

Partner with my customers in decisions that affect them

Explain things in a way that is easy for my customers to understand

Anticipate the needs of my customers for information and provide it frequently

Always work together as a team to provide you quality healthcare

Introduce team members and explain their role to my customers

Respect the work and skills of others

Make our communication visible to my customers

Acknowledge information about my customers received from team members

Take responsibility for keeping other team members informed and safe

 If offered employment, I agree to abide by the employment policies and procedures of this company, obey safety and work rules, and conduct myself in a manner that conforms to the standards of conduct required of all employees.