TD Bank - Job details

Job details

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Bilingual (French&English) Telephone Banking Sales Specialist
3500 Steeles Avenue East

TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 22 million customers. We’re an award-winning organization that reinvests constantly to ensure future growth.

We’re recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses: :

  • Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
  • Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
  • U.S. Personal and Commercial Banking - including TD Bank, America’s Most Convenient Bank
  • Wholesale Banking - including TD Securities

EasyLine Phone Channel is a fast paced, high volume, dynamic environment. Recognizing that sales are the highest form of customer service, EasyLine uses a balanced scorecard approach between sales, customer service and productivity. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

Full Time
Call Center (sales & service) -

As an EasyLine specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). As an EasyLine specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.

Also in this role, you must adhere to both professional practices and standards, and the TD Canada Trust processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call centre and banking experience is an asset.

Key Skills and Qualifications:

  • Sales
  • Customer Service
  • Communication Skills
  • Analyzing Customer Needs
  • Promoting Products/Services
  • Resolving Customer Concerns
  • Call Centre - Inbound
  • Quality Assurance
  • Multi-tasking

    This is a Bilingual position that requires fluency in French and English (read and speak).

    AVAILABILITY: Both Full Time and Part Time positions are available. Part Time guaranteed minimum 25 hours per week.

    The successful candidate must commit to one of the following availability requirements:

    • 1) Available to work anytime between 2:00pm and 12:00am (midnight), Tuesday to Saturday, including statutory holidays.
    • 2) Available to work anytime between 2:00pm and 12:00am (midnight), Sunday to Thursday, including statutory holidays.

    NOTE: The first day of work will be Monday April 28, 2014 OR Monday May 26, 2014. The first eight(8)to Ten(10) weeks will be full time training between the hours of 8:00am and 4:00pm, Monday to Friday. Attendance to all training sessions is mandatory.

    FOR STUDENTS: School schedules can be accommodated. Employees who are students will be required to work a minimum of 22.5 hours per week. They must provide their manager with a copy of their current class schedule. These employees will not be scheduled to work during their regular class times. However, they must continue to be available to work any other times as required. (See availability requirements listed above). Also they must be fully available for the full time training schedule as noted above.


    Part of our screening process for this position involves the completion of online assessments.  If you are short-listed for this position, instructions for the assessment will be sent via email. Please ensure that the email account noted on your profile is accurate and regularly checked.  Additionally, due to filters on Hotmail and Gmail accounts, please be sure to check your “junk” folder or spam filters.

    Please refer to links below for a short video of a day in the life of a Telephone Specialist with TD:



    Analytical skills -
    Computer skills -
    Customer Service -
    Effective Communication -
    Interpersonal Skills -
    Sales -
    Telephone Skills -

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

    TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.