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Business Analyst, Ticket Set-up
Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.
Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality thru end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments.
Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs.
Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences.
Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems. Participate in system upgrade testing.
Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up.
Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed.
Software knowledge: Galaxy, WebSphere, MDM CE
Structured Query Language
Planning & Scheduling
Draw and Interpret Spreadsheet
Communicate Clearly with Team
Customer Service Orientation
Bachelor’s degree from a four year college or university in Business or MIS is preferred, and/or 3-5 years equivalent work experience.
Experience with Galaxy, WebSphere, and/or MDM CE highly desirable.
Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL.
Experience with relational database and operating systems preferred.
Flexible and adaptable in regards to learning and understanding new technologies.
Strong written, oral, and interpersonal communication skills.
Ability to conduct research into software-related issues and products.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
Experience working both independently and in a team-oriented, collaborative environment.
Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
Capable of balancing competing priorities while working on a variety of activities that span across many different functions.
Your talent, skills and experience will be rewarded with a competitive compensation package.
We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
To go directly to this position cut and paste the Job Posting number: 31950BR
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