About the job ABOUT THE JOB As a part of the store Service Business team you use your extensive knowledge of your assembly and Installation skills to support, resolve and ensure installation of Kitchens and Countertops are accomplished at the highest level. You also support customer self-choice in the IKEA store and challenge and encourage the many people to see their homes in new ways. YOUR ASSIGNMENT Contributing to positioning the IKEA store as the first choice for home furnishing in your local market. The Installer’s primary responsibility is providing Kitchen Installation services of the IKEA Kitchen furniture at the customer’s place / in the store. This has to be done by securing a high quality of Kitchen Installation as per the plan as finalized by the customer through instructions / manuals, where appropriate, other craft skills in all areas of the store. By understanding the IKEA Concept, knowing the IKEA product range and create simple, safe and cost-effective Kitchen Installation services of a high quality. H aving knowledge and understanding of basic Kitchen Installation by following the instructions and manuals as per the customer approved plan / design. Use this knowledge to Install the IKEA Kitchen in the best possible quality & present the IKEA product range. You are helpful and friendly in your approach to the customers, always aiming for a win-win situation and for repeat business. Actively listen to feedback from customers. Use knowledge of both the product and how the IKEA organization works, to offer solutions so that customers leave the store with a positive impression. Work with Your colleagues to ensure that the store is always in shape as new, being conscious of the importance of safety at all times while installing IKEA Kitchen in the store or at the customer’s place. Are responsible for detecting efficient opportunities and applying solutions to decrease cost and increase customer satisfaction. Reflecting the IKEA Brand identity by creating customer satisfaction in all areas. YOUR PROFILE Basic education with good communication and inter-personal skills. Computer literate and interested in new applications and tools A deep passion, curiosity and understanding of home furnishing and people’s everyday life at home. Self-reliant and motivated with proven ability to work as part of a larger team Actively seeking improved methods of working in a simple, lean and cost-efficient way. Knowledge of project management techniques Practical hands-on approach to your tasks and the ability to work in a fast-paced retail environment.