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|CenturyLink is proud to be an Equal Opportunity Employer.Â We value diversity and maintain a drug-free workplace.Â Any offer of employment is contingent upon the results of a pre-employment drug test and background check.|
|Business & Consumer - Business Solutions|
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber-optic network and multiple data centers for businesses and consumers. CenturyLink is an S&P 500 company and is included among the Fortune 500 list of Americaâ€™s largest corporations.
Savvis, is a CenturyLink company, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients, including more than 30 of the top 100 companies in the Fortune 500, use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing. By outsourcing to Savvis and CenturyLink, enterprises can focus on their core business while we ensure the quality of their IT infrastructure automation.
The Account Consultants will be supporting Global/Enterprise customers. The primary responsibility of the Account Consultant is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Centurylinkâ€™s customers. The Account Consultant is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Account Consultantâ€™s Spirit of Service and skills make a positive contribution to the strength of Centurylinkâ€™s relationship with our Global/Enterprise, Government and Education Accounts. Complete service orders in a legible, accurate and timely manner. Interact effectively as a team member within a Commerical Account Team organization to support achievement of sales objectives and deliver Centurylinkâ€™s Spirit of Service. Partner with Sales, Service and Support personnel to strategically support Global/Enterprise Accounts. Make accurate and timely decisions based on customer needs and business requirements. Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization. Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition. Ability to effectively represent Centurylink to multiple departments and levels within the Account, by understanding how Centurylinkâ€™s products meet their goals. Project Management of the activities of multiple Centurylink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Centurylink Customer to install new service, or to coordinate moves, adds or changes to existing service.
- 5+ years of experience with CenturyLink Products and Systems, QC and QCC or related Telecom experience
- Strong interpersonal, communication (oral and written), negotiating, time management and organizational skills
- Proficiency with MS Office (Word, Excel, PowerPoint)
- Ability to work independently as well as in a team environment
- Knowledge of CenturyLink products, e.g., Voice, Data, IP, VPN, Web Hosting, and CPE is desired
- BS/BA in Business, Liberal Arts, Economics, MIS/CIS, or other related field
|CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.Â Our combination of business and residential service solutions â€“ including home and wireless voice solutions and digital television â€“ provide innovative solutions to our customers.Â CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.Â CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.|
|The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Â Job duties and responsibilities are subject to change based on changing business needs and conditions.|